Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.
Contributor
•
1 Message
My iPhone 5s was stolen , what are my options?
My IPhone 5s was stolen and I have a warranty on it. From my understanding I will get a new one sent to me, but can I get and upgraded phone such as the iPhone 6 sent to me instead of the 5s and if so will it cost extra money?
Responses
Accepted Solution
Official Solution
lizdance40
ACE - Sage
•
76.9K Messages
4 years ago
I hope you mean insurance. Warranty covers manufacturer defects, not damage, or loss.
If you have insurance, it will replace you phone with the same model only. The deductable is as much as $199 for a 5S
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
Anonymous
New Member
•
25.7K Messages
4 years ago
To add...
Report the theft to the local police...
Report the theft to AT&T so they can blacklist the phone...
...and see this from Apple...
If your iPhone, iPad, or iPod touch is lost or stolen
https://support.apple.com/en-us/HT201472
0
0
tommie92
Contributor
•
1 Message
4 years ago
0
0
Anonymous
New Member
•
25.7K Messages
4 years ago
Right and your posting to the Apple iPhone forum...
Post to the Blackberry forum and/or see this link from Blackberry for possible help...
0
0
CopralGables
Tutor
•
5 Messages
4 years ago
I lost my *** Your office said they will contact me but they have not. My email is ***. What should I do? I have insurence.
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
0
0
CopralGables
Tutor
•
5 Messages
4 years ago
Thank you.
0
0
CopralGables
Tutor
•
5 Messages
4 years ago
It is a Samsung 6
0
0
CopralGables
Tutor
•
5 Messages
4 years ago
Replace my phone with the same type and color from before. SAMSUNG 6 Silver
0
0
CopralGables
Tutor
•
5 Messages
4 years ago
My acc# is ***
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
0
0
SamanthaNewman
Contributor
•
1 Message
4 years ago
0
0
lizdance40
ACE - Sage
•
76.9K Messages
4 years ago
@SamanthaNewman
Yes. If insured you can file a claim. Without insurance you either are upgrade eligible and can do so with Next, or not and you have to pay full price.
They are selling the 5s for $250
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
rmohaar77
Contributor
•
2 Messages
4 years ago
my phone is lost i need replacement phone
0
0
rmohaar77
Contributor
•
2 Messages
4 years ago
my was lost i need replacement
0
0
annepms185
Contributor
•
2 Messages
4 years ago
hi what about a iphone 7 if lost
0
0
annepms185
Contributor
•
2 Messages
4 years ago
Hi whats the deductable on the iphone 7 if lost
0
0