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dbupton's profile

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1 Message

Tue, Oct 4, 2022 12:40 PM

My iPhone 13 pro bought from and used on AT&T will randomly send calls to voicemail?

My iphone 13 pro will randomly send calls to voicemail one second and then allow them through the next. There does not seem to be a pattern that i can replicate. What could be the problem and fix?

Accepted Solution

Official Solution


Community Support


203.7K Messages

2 months ago

We understand how vital it is to be reachable and we'll be happy to get you connected again @dbupton.


There are several measures we can try. If one doesn't work, proceed to the next one:

  • Make sure you don't have Do Not Disturb turned on.
  • If you use AT&T ActiveArmor, check the settings to make sure it's not blocking calls that you want to receive.
  • Check your call forwarding settings.
  • You can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the Settings app > scroll to and select General > Transfer or Reset iPhone > select Reset Reset Network Settings > select Reset Network Settings again to confirm.
  • Try using our Voicemail troubleshooting diagnostic tool. Simply log into your account to begin.

We look forward to hearing back from you and getting this resolved!


Darais, AT&T Community Specialist

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