The new iPhone 14
PawelD's profile

New Member

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4 Messages

Tuesday, September 20th, 2022 7:37 AM

My e-mail used for unknown account which is making purchase (possible fraud / scam alert)

Hello,

Today in the morning I found three e-mails from you in my mailbox from AT&T Account Management:

- Asking to confirm my e-mail
- Placing order / finishing registration (for account ending in 3099)

- Paperless Billing Enrolment Confirmation

I need to mention that any of this recently purchased services or mobile phones were not made be me. I am not in US (I was several years back) however based in Poland in Europe, I have nothing to do with this account ending in 3099.

I was pretty scared and by using my e-mail I have reset the password on your website and was able to login - I can see details of last purchases (Iphone 14 and Tablet), all account details that are not mine (some billing address from California, Spanish-sounding name of the account owner) etc. 

Please verify how this hapenned and contact myself or the original account owner and update the e-mail address to proper one as I have nothing to do with this account, recent purchases and surely I will not pay for any of this services, nevertheless it's a scam/fraud - hope it is a just some mistake.

Thanks,

Pawel

ACE - Sage

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104K Messages

4 months ago

The community is a customer populated forum. 

So you acknowledge this is not your account and yet you changed the password and logged in 😳

Why didn't you leave it alone? 

Whoever it is that purchase the iPhone 14 in the tablet probably mistyped their email, or had someone enter the email and they mistyped it for them.  

It wasn't scam or a fraud until you changed the password and made it so. You should have deleted the email. The person who placed the order would eventually have figured out the mistake with their order number and had their email corrected. 

     

New Member

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4 Messages

4 months ago

I noticed people wrote similar topics over here and were contacted by AT&T customer support.

Please tell me how should I knew that this is not my account or verify it without logging into it? How would you verify it is not your personal data used for this purchase without loging in?

I didn't leave at alone as it was related to my private e-mail and in the first place it looked like someone hacked the e-mail too. It is AT&T problem or the account owner that my e-mail somehow was added there, it is not my mistake.  I was not able to contact AT&T directly or over Chat to report it. 


(edited)

sandblaster

ACE - Expert

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62K Messages

4 months ago

Please tell me how should I knew that this is not my account or verify it without logging into it?

That’s a legitimate question but once you accessed the account, it should be obvious that you are not the account owner and therefore not responsible for any charges. Simply having your email associated with the account does not make you responsible for any charges. Unfortunately, only the account owner can change the email associated with their account. Since you do have access to the account, you should be able to see the phone numbers. Perhaps you could text them and let them know their account has the wrong email. Unfortunately, by changing the password, you may have made it difficult for the actual account owner to be able to access the account and change the email.

ATTHelp

Community Support

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207.2K Messages

4 months ago

We completely understand your frustration with having purchases added to your account fraudulently, @Pawel. This is not the experience we want you for you. 

 

Special thanks to our ACEs, @formerlyknownas and @sandblaster for their quick response. We recommend that you contact our Fraud department at 877-844-5584. You can also visit our page for Fraud and security support. If you scroll down a bit, we have tips for you on protecting yourself in the future. To best serve you while out of the country; please call +1.314.925.6925 for further assistance (free from device). 

 

Please let us know if you have any questions or concerns. Thanks for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

 

 

 

sandblaster

ACE - Expert

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62K Messages

4 months ago

@ATTHelp Please reread the OP’s post. The OP does not have an account. The account is in someone else’s name. They have incorrectly used the OP’s email address. There is no fraud or at least not against the OP. There is absolutely no reason for the OP to contact the fraud team as they aren’t responsible for any charges.

ACE - Sage

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104K Messages

4 months ago

🤦🏼‍♀️

Please tell me how should I knew that this is not my account or verify it without logging into it?

You wrote: 

I need to mention that any of this recently purchased services or mobile phones were not made be me. I am not in US (I was several years back) however based in Poland in Europe, I have nothing to do with this account ending in 3099.

And, the email asked for email confirmation and like any AT&T email I ever received it was addressed to me by my first name...  Surely not addressed to Pawel, right? 

You knew it wasn't for you.  Your curiosity got the best of you. 

The only fraudulent activity, was a non customer changing the password on a new customers account.  I wouldn't worry about it, you are beyond the reach of AT&T 🤨

New Member

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4 Messages

4 months ago

You didn't answer my question and using emoticons in such situation is very immature. Maybe I need to elaborate a bit so you could open your mind for some more detailed reasons behind my actions. Imagine that someone have access to my e-mail and bank account or do know details of my credit card. AT&T Customer Service or Chat was unavailable at the time I noticed what happened. Forgive me but I wasn't very eager to wait 8 hours without any action not knowing if maybe apart of the e-mail other details on this account (such as credit card or bank account number) belongs to me.. and yes - my credit card or bank account wasn't charged however here in Europe you can place an order, purchase something and agree to be charged for it later, not at the time of actual purchase. 

And, the email asked for email confirmation and like any AT&T email I ever received it was addressed to me by my first name...  Surely not addressed to Pawel, right? 

I can see you want to be "Mr I'm always right" here but actually no, it wasn't addressed to me by my first name, only starting with "Hello".

You knew it wasn't for you.  Your curiosity got the best of you. 

The only fraudulent activity, was a non customer changing the password on a new customers account.  I wouldn't worry about it, you are beyond the reach of AT&T

Curiosity? Oh man, I can see you wasn't awarded with a Community Excellence by being a nice and helpful guy. Trust me I have better things to do in my life.. But I do understand your point of view, you spend half of your life on this forum proving you are always right. Good luck going forward, internet superstar :)

P.S. Thanks for your concern, I am fully aware I am beyond the reach.

(edited)

ATTHelp

Community Support

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207.2K Messages

4 months ago

Hi PawelD! Let’s meet in a Direct Message (DM) to discuss that misdirected email.

 

Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

 

As @formerlyknownas suggested, the AT&T account owner or someone entering the information for the account owner likely mistyped the account owner's email address and entered it as yours.

 

Not to worry. We'll help with that. Be sure to keep an eye on the message in the DM. We want to notify our team so that they will be able to look into that misdirected email for you.

 

Lar, AT&T Community Specialist

New Member

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4 Messages

4 months ago

Hi PawelD! Let’s meet in a Direct Message (DM) to discuss that misdirected email.

Thanks! Let’s continue resolving this issue via DM.

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