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jcsahen's profile



7 Messages

Thu, Nov 25, 2021 4:28 PM

My device is not showing as eligible for trade in

I just paid off my iPhone XR and want to upgrade using the trade in promotion currently going on. However, even though my phone is paid off and eligible for upgrade, when I select “trade in a device” my phone is shown, but greyed out and it says “not eligible for trade in.”  Why?


ACE - Expert


18.1K Messages

Il y a 7 m

It probably takes time for the paid off status to work its way thru the system and eventually be reflected on your account. Nothing happens overnight with AT&T. You'll just have to be patient.

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