New Member
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3 Messages
My calls all fail
I am trying to make calls but every single one is failing. I am from the UK and my provider is EE. I have a roaming pass which grants me unlimited calls, texts and data in the USA. I am currently connected to AT&T 4G network. Note: I can't make calls over wifi either.
sandblaster
ACE - Expert
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64.7K Messages
2 years ago
What phone do you have? You are probably using a phone that ATT does not support for VoLTE, which is required for calls.
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smxrphy
New Member
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3 Messages
2 years ago
I have an iPhone 12, what is VoLTE?
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sandblaster
ACE - Expert
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64.7K Messages
2 years ago
Voice over LTE but an iPhone 12 should work fine but you do need to be connected to LTE or 5G. If you are seeing 4G on your display, that is actually ATT’s 3G network which they are in the process of shutting down. Check your phone settings, make sure 5G and LTE are enabled. Unfortunately, you need to contact your provider for assistance. Many international roamers are having issues due to the 3G network shutdown.
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smxrphy
New Member
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3 Messages
2 years ago
ok, but even when calling over wifi I'm still getting the same problem. I've enabled 5G and LTE but still connected to 4G.
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ATTHelp
Community Support
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231.5K Messages
2 years ago
Hi smxrphy, we are here to help you make/receive calls again on our AT&T Network on your iPhone 12 device when roaming!
Here are some few troubleshooting steps that are known to help troubleshoot wireless calls after the 3G shutdown, AT&T has phased from the 3G Network to make room for a newer and even better network:
Feel free to reach back out to us on AT&T Community Forums to let us know if this worked out for you! Thank you for reaching out to the AT&T Community Forums!
Rhoda, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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117.2K Messages
2 years ago
Likely your foreign sim isn't able to work on at&t HD voice, even though the phone is capable.
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