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Community Support

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2.7K Messages

Friday, September 22nd, 2023 5:42 PM

Moving Data To Your New Apple iPhone 15, iPhone 15 Plus, iPhone 15 Pro, or iPhone Pro Max - What You Need To Do

First, congratulations on getting your new iPhone. 

These instructions are for transferring your data from one phone to your new iPhone*.

When activating your new iPhone the iOS will ask if you want to do a software update to your phone - select UPDATE NOW.
Before you move your data to your iPhone 15, you must update the iOS on the new iPhone. This will ensure the data transfer is as smooth as possible. 

Check out Apple's guide on how to transfer data if you need additional help. 

*Heads Up: If you are moving your data from the iCloud or setting up your iPhone as a new device, you can update the iOS later. 

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Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Accepted Solution

Official Solution

ACE - Master

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10.9K Messages

9 months ago

LOL, what is this step you need to do first?  I don’t see anything listed in the “accepted solution”

Also, the link to Apple’s guide on how to transfer data in the first post is a dead link.  Maybe this is what you meant.

https://support.apple.com/en-us/HT210216

or this

https://support.apple.com/en-us/HT202033

Also, my experience is that Apple will update to the latest iOS as soon as it’s turned on and connected to WiFi, and won’t let you complete the setup until it updates the software.  At least that’s what happened when setting up my 15. 

Community Support

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2.7K Messages

9 months ago

Moving data to your iPhone 15? Learn about a step you need to do first. 

ChrisZ, AT&T Community Specialist 

(edited)

8 Messages

9 months ago

I bought a new iphone 15 pro and I am travelling in less than 60 days, but I need to unlock my phone to use the e-sim, how can I get that done?

Note: This comment was created from a merged conversation originally titled Unlock a new phone that's paid in full

ACE - Master

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10.9K Messages

The unlock eligibility requirements say you have to wait 60 days to unlock the phone if you bought it at full price.

https://www.att.com/deviceunlock/

No way around that.  Where did you buy the phone?  If you had bought from Apple, and paid Apple, you would have gotten an unlocked phone in the box.  But if you buy from AT&T, you get a locked phone and are subject to their unlocking policy.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

8 Messages

Bought it from Apple. But they made me select a carrier, which is AT&T. I dunno if my phone is unlocked. And when I tried to check it didn’t show me 

ACE - Master

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10.9K Messages

An iPhone 15 Pro will definitely show you whether it’s locked to a carrier or not.

Settings - General - About - Carrier Lock.

If it says No SIM restrictions, it’s not locked to any carrier.

Also, you may have bought from Apple, but who did you pay for the phone?  Did you pay Apple full price, or sign up for Apple 24 month installments?  As long as you paid Apple, not AT&T for the phone, it should come unlocked.  Mine did, and I’m paying Apple.  Having to choose AT&T (or one of the other carriers) doesn’t seem to matter.  I chose AT&T, and my phone is unlocked.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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24.8K Messages

I bought my iPhone from Apple as well. I selected AT&T as my carrier and my phone displays No SIM Restrictions.

___________________________________________________________

AT&T Cell Booster Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

8 Messages

Where can u check that

Moderator

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1.3K Messages

9 months ago

Thanks for the heads up on the link, @dwill05 

It has been updated to point to https://support.apple.com/en-us/HT210216.

Thanks!
The AT&T Community team

Contributor

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7 Messages

8 months ago

Choose the "upgrade now" button and the popup appears.. uh oh..  BUSINESS_SMB_SOC_CODE_MISSING

Calling the phone number on the message results in a hour and a half wait and not one person even remotely understood the problem, and the final solution is, "we will report it to our website team". This has been happening for a long time, and is very inconvenient as it should take less than a minute to upgrade my phone online 

Note: This comment was created from a merged conversation originally titled Error after trying to upgrade online -BUSINESS_SMB_SOC_CODE_MISSING

4 Messages

8 months ago

Same thing here 

I spoke with a sale representative with AT&T 

and they told me my device is eligible for upgrade

i got the new iPhone14 pro max 

and send my old device ( iPhone 13 Pro Max ) 

by mail in the box AT&T send me 

now I’m being charge for a new iPhone 14 pro max 

and AT&T took my iPhone 13 Pro Max 

for themselves and no credit was applied 

called the company numerous times

with no solution extremely unprofessional staff 

and I did report AT&T for bad business and fraud 

and misleading advertising

next step BBB 

Note: This comment was created from a merged conversation originally titled AT&T device upgrade false advertising

ACE - Expert

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24.8K Messages

Did you read the TOS for trade-ins/upgrades and how they work?

___________________________________________________________

AT&T Cell Booster Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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