Community Support
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2.7K Messages
Moving Data To Your New Apple iPhone 15, iPhone 15 Plus, iPhone 15 Pro, or iPhone Pro Max - What You Need To Do
First, congratulations on getting your new iPhone.
These instructions are for transferring your data from one phone to your new iPhone*.
When activating your new iPhone the iOS will ask if you want to do a software update to your phone - select UPDATE NOW.
Before you move your data to your iPhone 15, you must update the iOS on the new iPhone. This will ensure the data transfer is as smooth as possible.
Check out Apple's guide on how to transfer data if you need additional help.
*Heads Up: If you are moving your data from the iCloud or setting up your iPhone as a new device, you can update the iOS later.
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
dwill05
ACE - Master
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9.1K Messages
3 months ago
LOL, what is this step you need to do first? I don’t see anything listed in the “accepted solution”
Also, the link to Apple’s guide on how to transfer data in the first post is a dead link. Maybe this is what you meant.
https://support.apple.com/en-us/HT210216
or this
https://support.apple.com/en-us/HT202033
Also, my experience is that Apple will update to the latest iOS as soon as it’s turned on and connected to WiFi, and won’t let you complete the setup until it updates the software. At least that’s what happened when setting up my 15.
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ATTHelpForums
Community Support
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2.7K Messages
3 months ago
Moving data to your iPhone 15? Learn about a step you need to do first.
ChrisZ, AT&T Community Specialist
(edited)
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hidetoshi981
8 Messages
3 months ago
I bought a new iphone 15 pro and I am travelling in less than 60 days, but I need to unlock my phone to use the e-sim, how can I get that done?
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ATTCommunityTeam
Moderator
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1.3K Messages
3 months ago
Thanks for the heads up on the link, @dwill05
It has been updated to point to https://support.apple.com/en-us/HT210216.
Thanks!
The AT&T Community team
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isitpete
Contributor
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7 Messages
2 months ago
Choose the "upgrade now" button and the popup appears.. uh oh.. BUSINESS_SMB_SOC_CODE_MISSING
Calling the phone number on the message results in a hour and a half wait and not one person even remotely understood the problem, and the final solution is, "we will report it to our website team". This has been happening for a long time, and is very inconvenient as it should take less than a minute to upgrade my phone online
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Jasonnoa1983
4 Messages
2 months ago
Same thing here
I spoke with a sale representative with AT&T
and they told me my device is eligible for upgrade
i got the new iPhone14 pro max
and send my old device ( iPhone 13 Pro Max )
by mail in the box AT&T send me
now I’m being charge for a new iPhone 14 pro max
and AT&T took my iPhone 13 Pro Max
for themselves and no credit was applied
called the company numerous times
with no solution extremely unprofessional staff
and I did report AT&T for bad business and fraud
and misleading advertising
next step BBB
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