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runner0811's profile

Contributor

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2 Messages

Fri, Oct 19, 2018 10:57 PM

Moved out of AT&T with Installment plan pending.

In short, I got crack on my Iphone X Screen and Asurion[Insurance provider] didn't had any eligible repair center in Seattle and asked me to look fot them by entering zip codes of different location. They didnn't provide any help in finding one, event in different cities.

AT&T also failed to help, and after a long discussion over call call customer representative said "I can move out of the plan & I can return the phone at AT&T store and wont have to pay any pending amount in my installment plan"

Based on this verbal commitment  I moved out of the plan and now they are asking me to pay remaining $800. PLEASE HELP.

Accepted Solution

Official Solution

ACE - Sage

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96.3K Messages

4年前


@runner0811 wrote:

In short, I got crack on my Iphone X Screen and Asurion[Insurance provider] didn't had any eligible repair center in Seattle and asked me to look fot them by entering zip codes of different location. They didnn't provide any help in finding one, event in different cities.

AT&T also failed to help, and after a long discussion over call call customer representative said "I can move out of the plan & I can return the phone at AT&T store and wont have to pay any pending amount in my installment plan"

Based on this verbal commitment  I moved out of the plan and now they are asking me to pay remaining $800. PLEASE HELP.


Asurion is not ATT.  

If Asurion has no local repair centers, you can send your phone in.  

There is no assurance your screen can be repaired, which means you pay the full deductible for a replacement 

You can’t return a broken phone.  That’s ridiculous. 

It doesn’t matter if your phone is lost, stolen or broken, you signed an agreement to pay for it.  

   What you have described is equivalent to , “I wrecked a car but I’m not going to pay off the loan, just dump the wrecked car off at the dealer”.  

    

 

sandblaster

ACE - Expert

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57.4K Messages

4年前

This s a customer to customer forum, not customer support. You need to contact customer support directly. File an FCC complaint. That will result in someone from the Office of the President contacting you.

Contributor

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2 Messages

4年前

Thats not correct. You didnt read about the conversation I had with AT&T. I have a verbal commitment from customer care that I can move out of the plan & Asurion will take care of my remaining balance.

 

GLIMMERMAN76

ACE - Expert

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23.3K Messages

4年前

Verbal means nothing.  If you have it in writing then you have a leg to stand on.  You should have read the info from asurion.

ACE - Sage

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96.3K Messages

4年前


@runner0811 wrote:

Thats not correct. You didnt read about the conversation I had with AT&T. I have a verbal commitment from customer care that I can move out of the plan & Asurion will take care of my remaining balance.

 


Your written agreement to pay trumps all.  And asurion does not pay, because you canceled your coverage when you left ATT.  Even if you use asurion with your new carrier, it’s on a different phone.  

Try relating this as if it were cars, not phones and you might realize this is never how it was going to work.  

You are ENTIRELY responsible to pay off a phone purchased on installments.  There is no loop hole because you cracked your $1,000 phone.  

 

 

dwill05

ACE - Master

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6.4K Messages

4年前

Proving that you had a verbal commitment from customer care will likely be a problem.  I’m sure they will deny that they said you can just skip out of paying the rest of what you owe, or say you misunderstood what was offered.  Either way, you’re probably on the hook for the remaining balance.

 

Gary L

ACE - Expert

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15.8K Messages

4年前


@runner0811 wrote:

Thats not correct. You didnt read about the conversation I had with AT&T.

I think everyone read it, but you're not reading everyone's response. I'm also thinking you didn't read your agreement with AT&T or your agreement with Assurion.

 

I have a verbal commitment from customer care that I can move out of the plan & Asurion will take care of my remaining balance.


I understand what a nameless person at the end of the phone may have said to you, but leaving makes ZERO sense IF you think about it.

And as we know, it's not working out that way. 

 

You could have moved out of that plan into another plan at AT&T and there wouldn't be issues. You can return a phone to AT&T, but not after 14 days. Sorry.

 

 

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