Missing Sim card

just received my new ipad air but I don't find the sim card for it

Community Support

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231.3K Messages

4 years ago

Hello @jpdigsbass,

We'd be more than happy to take a closer look into why you're missing the SIM card for your iPad Air.

Would you kindly provide us with a few more details, so that we can better assist you?

Where did you purchase your iPad Air from exactly?
Did you purchase the Wi-Fi + Cellular version of the iPad Air, or did you purchase the Wi-Fi only version of the iPad Air?
If this is the Wi-Fi + Cellular version of the iPad Air, have you already opened the SIM card slot to check and see if the SIM card is already inserted?
Also, do you currently have either an AT&T PREPAID account, or a postpaid wireless account with AT&T?

Please let us know.

We look forward to hearing back from you soon.

Sean, AT&T Community Specialist

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