Loyalty Program and BOGO
I've been an at&t customer for years now and I wanted to upgrade my plan and phones on my account. In order to get the BOGO deal on the iphone Xr, I had to add a new line. This does not make sense because I would have to add a third line or cancel one of my phones, which I would lose a phone number I had for years. If I added a phone line I would need to pay more, if I cancel a line I would out a phone number many people have. Of note, I'm in the active military, which means I move around a lot and it is very important to have the same number to ensure people can get a hold of you when they need to. Not sure why these promotions are even called promotions especially for a loyal customer. I guess I'm switching wireless providers because I can keep my phone numbers and get the same deal with BOGO iphone Xr. Also I will get a better wireless plan IMO.