Lost trade in
Purchased iPhone 11 pro max on Sept 13, 2019 from AT&T store. Received the 11 on Sept 20, 2019. Took my trade in iPhone 10s max to USPS on Sept 23, 2019 per AT&T's instructions. I have my Post Office receipt and tracking number. Tracking still shows the 10 at the post office that I left it at. I visited the post office on Oct 7, 2019, two weeks after leaving it there. They said that it is not in their warehouse, so it must have been picked up by someone. They do not have any paperwork showing that it was picked up. I have contacted AT&T by voice and chat. They can only go by the tracking number that I gave them. They say it is in transit. In the meantime, I am getting texts at 3:00 AM in the morning stating that I need to return the iPhone 10 or pay $624.91. Legally I think my responsibility stopped when I gave it to the Post Office, as AT&T was paying the freight and I was following their instructions.
Also receiving E-Mails demanding that I return the phone. Today is Friday, Oct 11, 2019. It will be 3 weeks on Monday since I left the phone at USPS. Surely, a big company like AT&T can check with NEWGISTICS,INC (who was supposed to pickup from the post office) and find out what is going on.
I purchased the Apple Watch directly from Apple at the same time that I ordered the phone. I have sent the Apple 4 trade in by UPS. It was received and $100 credit issued within a week of shipping the watch back.
J [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]