For the mom who gives us everything - Mother's Day gifts that connects us.
The new iPhone 15
A

New Member

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2 Messages

Tuesday, May 25th, 2021 9:04 PM

Lost my phone, need to switch service to "new" phone - not data

So I lost my iphone a week ago, but my roommate gave me his old iphone. I have transferred all of my data (apps, contacts, passwords etc.) over to the new phone.

My problem is that I cannot figure out how to switch my actual service over to the new phone so that I can access my cellular data, make calls, etc. 

When I had an account with Sprint, I was able to do this very easily through the website. I don't know if I'm just having trouble navigating the AT&T website or if it's just not possible. 

Any help would be greatly appreciate!!

Accepted Solution

Official Solution

Former Employee

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32.9K Messages

3 years ago

You need to go into a corporate store and get a new sim card

New Member

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2 Messages

3 years ago

Ok, I will be able to do that tomorrow.

Do you know how much it will be to replace the SIM card? I see websites saying it is a $5 fee and others saying it is more expensive.

Thank you very much for your help and quick response.

Former Employee

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32.9K Messages

3 years ago

5 at the most

ACE - Expert

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64.7K Messages

3 years ago

A corporate store charges $5 for a replacement SIM card. An authorized retailer could charge more.

ACE - Master

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10.4K Messages

3 years ago

Sprint was CDMA.  AT&T is GSM and requires a SIM in the phone with the account information for service.

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