New Member
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2 Messages
Lost my iphone 6. What do?
Hello, I lost my iphone 6 while traveling and it's gone forever.
Ideally, I would like to buy a new phone and keep my current number and all of the apps and data. Is that possible?
How should I go about that? Can I buy a phone online and bring it to ATT or Apple?
What should I do?
Thank you.
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.7K Messages
2 years ago
Sure you can buy a new phone online from many different places, including ATT and Apple. To keep your number, you need to get a replacement SIM card and have it activated with your number. If you buy from ATT as an upgrade, it will come with a SIM card already programmed with your number. As for apps and data, hopefully, you have a backup of your old phone. If so, once you get your new phone you can restore from that backup which will restore all your apps and data.
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formerlyknownas
ACE - Sage
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117.1K Messages
2 years ago
If you want to keep your number, one of the main ways of identifying yourself is the phone and the SIM card that you no longer have.
I would recommend you go to a corporate store to get a replacement SIM card for your existing phone number. You can buy a phone there if you want
You can purchase an iPhone from Apple, best buy, etc. But you may not be able to get a new sim card with your existing phone number unless you deal directly with a t and t
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mcguirei123
New Member
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2 Messages
2 years ago
Awesome, thank you both. I'll stop by a store and make all that happen.
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ATTHelp
Community Support
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231.5K Messages
2 years ago
We are here to help you with your lost device @mcguirei123.
Thank you to our ACEs for that helpful information.
There are several options for replacing your lost device.
The fastest way to get a new SIM card is to visit your local AT&T store, we suggest making an appointment prior. This will help you get the help you deserve quicker.
We hope this helps! Thank you for contacting AT&T Community Forums.
Samantha, AT&T Community Specialist
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