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mcguirei123's profile

New Member

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2 Messages

Thursday, February 3rd, 2022 5:58 PM

Lost my iphone 6. What do?

Hello, I lost my iphone 6 while traveling and it's gone forever. 

Ideally, I would like to buy a new phone and keep my current number and all of the apps and data. Is that possible? 

How should I go about that? Can I buy a phone online and bring it to ATT or Apple? 

What should I do? 

Thank you.

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

2 years ago

Sure you can buy a new phone online from many different places, including ATT and Apple. To keep your number, you need to get a replacement SIM card and have it activated with your number. If you buy from ATT as an upgrade, it will come with a SIM card already programmed with your number. As for apps and data, hopefully, you have a backup of your old phone. If so, once you get your new phone you can restore from that backup which will restore all your apps and data.

ACE - Sage

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116K Messages

2 years ago

If you want to keep your number, one of the main ways of identifying yourself is the phone and the SIM card that you no longer have.  

I would recommend you go to a corporate store to get a replacement SIM card for your existing phone number.  You can buy a phone there if you want 

You can purchase an iPhone from Apple, best buy, etc.  But you may not be able to get a new sim card with your existing phone number unless you deal directly with a t and t

New Member

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2 Messages

2 years ago

Awesome, thank you both. I'll stop by a store and make all that happen. 

Community Support

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229.7K Messages

2 years ago

We are here to help you with your lost device @mcguirei123.

 

Thank you to our ACEs for that helpful information.

 

There are several options for replacing your lost device.

The fastest way to get a new SIM card is to visit your local AT&T store, we suggest making an appointment prior. This will help you get the help you deserve quicker.

 

We hope this helps! Thank you for contacting AT&T Community Forums.

 

Samantha, AT&T Community Specialist

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