Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
dekablue's profile

Contributor

 • 

2 Messages

Sun, Nov 18, 2018 4:32 AM

Looks like your IMEI and phone number don't match. Check your info and try again

I keep getting this error, when I try to unlock my iPhone 6. It has already been paid off and checked to make sure I typed in the IMEI code correctly. 

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

195.8K Messages

4年前

Hey there, @dekablue!

 

Has the device been active on the AT&T network for at least 60 days with no past due or unpaid balance? Find out more about our device unlock eligibility requirements.

 

We hope you find this information useful.

 

Lar, AT&T Community Specialist

Contributor

 • 

2 Messages

4年前

Yes, the device is active within the past 60 days with no unpaid or past due balances. Other devices on the same plan can be unlocked just fine, except this device.  

ATTHelp

Community Support

 • 

195.8K Messages

4年前

Let's look into that for you @dekablue!

 

Please click the Forums Inbox and search for a private message (PM) from ATTCares. Simply respond to that message with your requested account details so that we may provide adequate support.


I look forward to assisting you!


Lar, AT&T Community Specialist

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.