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pola55's profile

Tutor

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5 Messages

Tue, Oct 3, 2017 1:47 PM

Looks like you recently upgraded this device, so we can’t unlock it yet

 

I have been trying to unlock an iPhone 7 on AT&T unlock portal. However every time I submit a request I get "Looks like you recently upgraded this device, so we can’t unlock it yet. Try a new request in 14 days. Wait 30 days if this is a business account.". 

I have waited over a month now and still get the same error message from portal. Any help on this would be much appreciated. Thanks

 

 

ATTHelp

Community Support

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176.7K Messages

4 y ago

Hey there @pola55


Unlocking your device is definitely important and can provide many uses. I am sorry to hear you're having trouble with it. I would be happy to review this device and see what's going on!


In order for me to take a look into this unlock request, can you send me a private message to @ATTCares? Please include your full name, the mobile phone number the device was purchased on, the request number you received from the Unlock Portal, and the phones IMEI#?


Thank you for your time! I look forward to assisting you, and I hope to hear back soon! Have a wonderful day.


Jess, AT&T Community Specialist

Tutor

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5 Messages

4 y ago

Hi Jess. Thanks for looking into this. I have sent the PM as suggested. Thanks for any help you could provide.

Tutor

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10 Messages

4 y ago

Hi there i have the same problem, i bought Iphone X on ebay the phone has clean IMEI and have no contact. Could you help me to solve this problem?  

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