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2 Messages

Thu, Jun 7, 2018 1:52 PM


Looks like you haven't paid off your device yet

Whan I try to unlock as non-customer, I have this message:

Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request.

I am not resident of US and don't have at&t account. How can I unlock my iPhone 6S Plus for international use with different carriers?


Accepted Solution

Official Solution




4.1K Messages

2 years ago

The person who has the phone on their account must pay it off before it’s eligible to be unlocked.  That’s the only way.  If you don’t know who that person is or how to contact them, there is nothing that can be done.  Return it and get your money back.


ACE - Sage


78.4K Messages

2 years ago

Have installments been paid off?  Is this a used phone you purchased?

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2 Messages

2 years ago

Have installments been paid off? - Don't know.

Is this a used phone you purchased? - Yes, it is.

I will be grateful for your help! Unofficial services already tryed with no luck( Officialy I can't unlock, because I am in Ukraine and not At&T customer(((


Community Manager


9.5K Messages

2 years ago

I would like to thank everyone for taking the time to post your comments and opinions related to this subject, and a great solution!


This topic is now closed. To discuss a new topic, please use the "Ask A Question" button above.


Thank you,


Rethink Possible

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