Added a new line, iphone8 was mailed out. We never received the phone, they sent out a new one. About 4 months later they send another iphone8 out, we call like hey you guys sent out another phone, they have no recollection of that, saying they didn’t send a phone out. Okay? Now the phone we have been using broke! So we put the sim in the NO RECOLLECTION phone! Line suspended. Now what?