The new iPhone 15
Babybunny03's profile

New Member

 • 

1 Message

Tuesday, November 22nd, 2022 9:43 PM

Locked phone lost or stolen

I buy a phone from a AT&T customer who had previously contacted AT&T to have the phone unlocked. She was told that the phone would be unlocked within 48 hours and wants the 48 hours past the phone had not been unlocked. She then contacted them again and was towed toy in additional five days and to go to the website to unlock the phone in. That would work. I then purchase the phone fully from her Where she didn’t inform me of the situation regarding the phone being unlocked until wait five days where did the five days the phone was still not unlocked I think contacted AT&T and they told me to go to the website I went to the website to unlock the phone and it showed up reported lost or stolen. She didn’t contacted AT&T and told him about the issue, and they didn’t told her that the phone was blacklisted, even though she had paid it off for me  we’re trying to get this phone unlocked so that it could be used under a different carrier and we’re getting the runaround. This is very disappointing. 

ACE - Expert

 • 

64.7K Messages

1 year ago

Whoever you bought it from is who probably reported the phone stolen. Sorry to say, I suspect you have been ripped off. In any event, there is nothing you can do about the blacklist. Only whoever put the phone on the blacklist can remove it from the blacklist.

ACE - Master

 • 

10.4K Messages

1 year ago

If she’s an AT&T customer, she needs to be the one who resolves the issue with AT&T.  Stay out of it, you can’t do anything anyway.  Get your money back from the seller and let them work it out.  Once they get the phone unlocked, then you can buy it.  If the seller won’t give you your money back, as has disappeared, then you’re out of luck.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.