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New Member

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1 Message

Thu, Oct 1, 2020 7:48 PM

Locked out by Apple ID, need to have it unlocked

Cannot remember the Apple ID or password to access the phone. 

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OttoPylot

ACE - Expert

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12.7K Messages

19 days ago

Call Apple. It's their device, not AT&T's.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
dwill05

Master

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4.1K Messages

19 days ago

How is the phone “locked”?  If the screen is locked (i.e. because you don’t know the passcode), then you need to do a factory reset, which will wipe the phone.  If there is an iCloud lock, you’ll have to speak to Apple about that.  AT&T has no idea what the Apple ID or password is.  The only “unlocking” that AT&T is involved with is carrier unlocking a phone so that it can be used with other carriers.

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