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Thu, Oct 1, 2020 7:48 PM
Cannot remember the Apple ID or password to access the phone.
19 days ago
ACE - Expert
Call Apple. It's their device, not AT&T's.
___________________________________________________________MicroCell Technical Guide by OttoPylot
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"Quick Tips: My Microcell Doesn't Work"
How is the phone “locked”? If the screen is locked (i.e. because you don’t know the passcode), then you need to do a factory reset, which will wipe the phone. If there is an iCloud lock, you’ll have to speak to Apple about that. AT&T has no idea what the Apple ID or password is. The only “unlocking” that AT&T is involved with is carrier unlocking a phone so that it can be used with other carriers.
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