Thursday, October 1st, 2020 7:48 PM
Cannot remember the Apple ID or password to access the phone.
2 years ago
ACE - Expert
3 years ago
Call Apple. It's their device, not AT&T's.
ACE - Master
How is the phone “locked”? If the screen is locked (i.e. because you don’t know the passcode), then you need to do a factory reset, which will wipe the phone. If there is an iCloud lock, you’ll have to speak to Apple about that. AT&T has no idea what the Apple ID or password is. The only “unlocking” that AT&T is involved with is carrier unlocking a phone so that it can be used with other carriers.
My Apple ID and password was hacked and I can’t get it back and working again it is been going on for 4 months now and I hate it please fix it thank you eric
My Apple ID and password was hacked and I can’t get it back please help it is been going on for 4 months now and I hate it thank you eric
@Eric2262 ATT can’t help you. ATT has nothing to do with your Apple ID. Contact Apple.