The new iPhone 15
Q

New Member

 • 

1 Message

Thursday, October 1st, 2020 7:48 PM

Locked out by Apple ID, need to have it unlocked

Cannot remember the Apple ID or password to access the phone. 

Accepted Solution

Official Solution

ACE - Expert

 • 

24.1K Messages

4 years ago

Call Apple. It's their device, not AT&T's.

ACE - Master

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10.4K Messages

4 years ago

How is the phone “locked”?  If the screen is locked (i.e. because you don’t know the passcode), then you need to do a factory reset, which will wipe the phone.  If there is an iCloud lock, you’ll have to speak to Apple about that.  AT&T has no idea what the Apple ID or password is.  The only “unlocking” that AT&T is involved with is carrier unlocking a phone so that it can be used with other carriers.

New Member

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2 Messages

2 years ago

My Apple ID and password was hacked and I can’t get it back and working again it is been going on for 4 months now and I hate it please fix it thank you eric 

New Member

 • 

2 Messages

2 years ago

My Apple ID and password was hacked and I can’t get it back please help it is been going on for 4 months now and I hate it thank you eric 

ACE - Expert

 • 

64.7K Messages

2 years ago

@Eric2262 ATT can’t help you. ATT has nothing to do with your Apple ID. Contact Apple.

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