The new iPhone 14
Kevin4235's profile

Contributor

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1 Message

Friday, October 28th, 2016 2:00 PM

Keeps putting 1 in front of number when sending text messages

This just started. I'm unable to send text due to it putting a 1 in front of 10 digit number for sending text. I looked at history discussion and it suggested turning off my phone and wiping out any history of texts, all of which I did but to no avail. What started this problem and how do I resolve?

ATTHelp

Community Support

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207.2K Messages

6 years ago

Hey there @Kevin4235!

My apologies for the trouble you’ve had with those contacts! That “1” bug is definitely annoying!

Here are some further steps to help out!

1.    Ensure any Message threads with the contact are deleted
2.    Remove the contact from recents by composing a new message, it should have a list of recent contacts. Then hit (i) and “Remove from Recents”
3.    Then delete the contact completely from the phone
4.    Restart the phone
5.    Try messaging the number again

I appreciate you reaching out about this. Feel free to keep us updated on this matter, we’re always happy to help!

 

Bradilynn, AT&T Community Specialist

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