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1 Message

Sun, May 5, 2019 6:54 AM



I entered an unlock request for iPhone 7 with IMEI number, received an email to confirm, I clicked on the confirm link and AT&T page comes up saying "Thanks for confirming!". Then  I get a message saying the unlock request had to be cancelled for not confirming.

This has now happened twice. What do I need to do?



Brand User

Community Support


127.3K Messages

a year ago

Hi @Juliazu


Thank you for reaching out to us today. We'll be happy to review this issue for you. For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you.


Darais, AT&T Community Specialist

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