The new iPhone 14
keviamedwards365's profile

New Member


2 Messages

Thursday, June 16th, 2022 8:14 PM

I’ve been in Spain for the last 6 days. I’m on a deployment.


I still have not been assisted in unlocking my iPhone.
IMEI number has been given to them 8 times. 

Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a new carrier. 
I have traveled all over the world and When I was with Sprint, I never had this issue. This is ridiculous that I continuously have to beg for help from a service in which I pay handsomely on time every month. 
It has been 6 days of me calling ATT going back and forth re explaining and then being promised the issue will be resolved. 
It has not been resolved in the last 6 days I’ve been waiting with OUT a PHONE. 
Please help. 

Accepted Solution

Official Solution


Community Support


210.6K Messages

9 months ago

Thank you for your service @keviamedwards365, as we understand how frustrating being without a device.


We hope that you have been able to submit your military information to our Military Support Team to meet the following requirements:

  • Serving in the Army, Navy, Air Force, Marines, Space Force, Coast Guard, Merchant Marines, Commission Corps of Public Health, Commission Corps of NOAA, National Guard, state military forces, or organized militia called into active service by a state governor
  • Going to active duty deployment, basic training, boot camp, full-time training, or annual training
  • Attending a school designated as a service school by federal law or by the secretary of the related military department
  • Transferring from base to base
  • Serving in the Reserves or National Guard and called to active duty
  • Being transferred for 90 days or more (or the time period given by your state of residence)
  • In good standing with your account and agree to pay the latest bill
  • Deployed after your AT&T service contract began
  • Listed as an active member of the U.S. military by the U.S. Department of Defense

How To Request A Device Unlock

  1. Go to our Device Unlock portal.
  2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer
  3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
  4. Follow the prompts. 

Check the status of your request by:

  1. Go to our Status Portal.
  2.  Enter your IMEI Number & Request Number.
  3. Follow the prompts.

We appreciate your services and thank you for reaching out to AT&T Community Forums.


Ashley, AT&T Community Specialist 

New Member


2 Messages

9 months ago

I also sent my orders in 3 times,  ATT still has Failed to place my service on hold and unlock my phone for the past month. 

I’m very disappointed with the company as a whole. 


Former Employee


30.7K Messages

9 months ago

its a known issue when submitting orders online, its hit or miss, best to walk them into a corporate store 

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