The new iPhone 15
DmitryAkopov's profile

New Member

 • 

3 Messages

Monday, February 7th, 2022 9:10 PM

It is not possible to unlock the device due to the site not working

Good afternoon, my name is Dmitry, I live in Russia, the city of Omsk. Relatives from America sent me an iPhone 7 as a gift.
However, it turned out to be blocked, on the telecom operator. When creating an application for unlocking an iPhone, it gives an error "Oops! Looks like we're having network difficulties. Try again later."
I've been trying to apply for a month now.

 

Accepted Solution

Official Solution

ACE - Master

 • 

10.4K Messages

2 years ago

Please remove your IMEI from your post.  The reason you are getting that error is likely because your ISP is blocked from the site.  You need to try to use a US-based VPN to access the site to get around the block on foreign based ISP addresses.

Alternately, you can have your relatives in America request the unlock.  In fact, that’s probably a better option.  The person requesting the unlock doesn’t have to be the one who physically has the phone.

(edited)

New Member

 • 

3 Messages

2 years ago

thanks, I used the VPN and was able to submit the application. You are best
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.