For the mom who gives us everything - Mother's Day gifts that connects us.
The new iPhone 15
Selliott10's profile

New Member

 • 

4 Messages

Thursday, February 2nd, 2023 6:04 PM

It able to connect daughters phone to wifi

We moved to TX and have wifi through spectrum.  We have tv, my phone and work computer all connected with no issues. My daughters phone will not connect. It also doesn’t not allow me to enable wifi calling. We are frustrated and attempted to google everything to resolve. 

Former Employee

 • 

32.9K Messages

1 year ago

not sure how this is an at&t issue

ACE - Expert

 • 

27.7K Messages

1 year ago

Is your daughter's cell service with AT&T?

New Member

 • 

4 Messages

1 year ago

Yes

New Member

 • 

4 Messages

1 year ago

I am not sure this is an art issue however when I click to enable wifi calling it states to call att. That it can’t be enabled. All our other phones are enabled with wifi calling just not the one in issue. So that is why I came here. This is outside of not being able to connect to the wifi

Former Employee

 • 

32.9K Messages

1 year ago

what is the make and model phone? not all phone are wifi enabled did she buy it from at&t or a 3rd party like ebay of facebook marketplace or used?

Community Support

 • 

231.5K Messages

1 year ago

Hi there @Selliott10, we want to help get your daughter's phone connected to Wi-Fi and Wi-Fi Calling.

 

@Constructive and our ACE, @skeeterintexas, bring up some great clarifying questions. Please answer both of the following questions, so we can get more context about your issue:

  • What is the make and model of your daughter's phone? This will allow us to troubleshoot the issue in greater detail, and we'll be able to check her device's Wi-Fi Calling eligibility.
  • What is the software version of her phone? The error you're getting, and her device being unable to connect, may be cause by a bug or out of date software version. You can check for and the latest software version online, or in her phone's settings.

Please share this information with us, so we can look into this further.

Dylan, AT&T Community Specialist

ACE - Master

 • 

10.4K Messages

1 year ago

Was your daughter’s phone able to connect to Wifi before you moved?  Can it connect to Wifi sources outside of your home?  

New Member

 • 

4 Messages

1 year ago

She has an iPhone 12. The last update - I need to check on this. She can connect outside the home. And was able to connect for a bit when we first moved here. Everyone else in the family connects just fine. It is bizarre. 

ACE - Professor

 • 

3K Messages

1 year ago

 By chance was ignore this Network instead of Join this Network selected?  Have you tried to Join other Networks and enter the network name (SSID) and password? 

ACE - Sage

 • 

117.2K Messages

1 year ago

 Does her phone "see" the network? (by your wifi name...) 

Nearly every single person who complains about not being able to connect their phone or tablet to an existing Wi-Fi network is typing in the wrong network key. Sometimes it takes two people to make sure that capital letters and small letters are entered correctly, along with any numbers

And it's definitely not an AT&T problem, but we always like to pitch in

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.