The new iPhone 14
2

New Member

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2 Messages

Sunday, August 1st, 2021 6:52 PM

Issue with getting my Apple Watch on cellular

I attempted twice yesterday to get my Apple Watch set up for cellular.

once just using Apple Watch tools and second using a customer support person. Both times I have ended with an error message. The customer support person assigned me a case number for the back office.

how do I check the status of this case?

Accepted Solution

Official Solution

ATTHelp

Community Support

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210.9K Messages

2 years ago

Hi @, we do know getting the status of your case can be very important.

 

When a case has already been created you will be contacted by the team when a resolution is made.

 

We hope this information helps.

 

Jeff, AT&T Community Specialist 

 

New Member

 • 

2 Messages

2 years ago

Thanks they have now resolved the issue

ATTHelp

Community Support

 • 

210.9K Messages

2 years ago

Hello @,

 

Thanks for reaching out to the Community Forum team and letting us know your inquiry was resolved.

 

Should you require assistance in the future, please fell free to reach back out as we're always here to help!

 

Jeff, AT&T Community Specialist  

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