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1 Message

Fri, Dec 7, 2018 6:43 PM

iPhone XS Max Unlock Request Multiple Times - NO LUCK

Howdy folks! 


I purchased an iPhone XS Max that I know to be new, paid off, and not under contract. 


It did however, come with an AT&T. I have Verizon. 


I submitted an unlock request a week ago, but it was denied because the device had never been activated. Which is fair. I understood. 


I borrowed my friends SIM to activate the device on the AT&T network and immediately extracted the SIM as soon as the activation was successful. 


I submitted a second request through an instant third party service. THAT request was denied by AT&T as well. 


Being patient, I thought, ‘fine- maybe I should be using AT&Ts services.’ ..... 


Three days ago a submit a THIRD request. Still says processing ...


What am I doing wrong? Does a service that claims to only take 48-business hours really drag on for over a week, and require multiple attempts? (Collectively) 


Device IMEI number: 357264*********
Request number: NUL823243565407


Accepted Solution

Official Solution

Brand User

Community Support


124.9K Messages

2 years ago

How's it going @Want2BiPhone!


We appreciate you reaching out to the AT&T community for help!


When submitting a device unlock request, there is an extensive process that must be be followed in order to provide further information and assistance with every device unlock inquiry.


Due to seasonal high volumes, unlock requests that require additional processing would extend past the normal 48-hour time period. When the request has been completed, a notification will be sent via email to provide details of the request being approved or denied.


You can continue to check for updates in our Unlock Status Portal and see if your device meets all the Eligibility Requirements for a device unlock.


We hope this information helps, and you have a great day!


Dwight, AT&T Community Specialist

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