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ramku84's profile

Contributor

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1 Message

Saturday, November 3rd, 2018 1:47 AM

Iphone XR Device Unlock issue

Hello,

I recently upgraded to iphone xr (128)gb and paid in full. When i am trying to unlock the device on ATT device unlock portal, its giving me below error:

 

"Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI."

 

Please help asap

ACE - Sage

 • 

118.3K Messages

6 years ago

You can not unlock the phone until it is past the return date (14 days).  If it still isn’t registered in the system you will have to call and speak with tech support.

 

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