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iChip16

Mentor

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42 Messages

Fri, Oct 27, 2017 7:29 PM

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iPhone X Ordered! Let the countdown begin!

Give your order specs, estimated delivery date, and where you ordered from. Let's keep each other updated on our order progress.

SPECS: iPhone X, 256GB, Silver (GSM) AT&T
DELIVERS: 03 Nov, 2017 by Standard Shipping
ORDERED: Directly through the Apple website

iphone-x-silver-space-gray.jpg

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Official Solution

Community Support

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2.5K Messages

3 years ago

Hi @Vanderson,

 

I know you are eager to get the iPhone X. The date posted is normally just an estimate and a normal message. The status may change the closer the date gets to launch so continue checking online. Our shipping article has a little more information regarding tracking and status. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
iChip16

Mentor

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42 Messages

3 years ago

Update! Man, that was quick.

Screen Shot 2017-10-27 at 4.15.59 PM.png

Tutor

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1 Message

3 years ago

I got up at 1:50 am CST to pre-order the iphone X.  Successfully got on at  2:00 am and the screen said that my place in line has been reserved and that I needed to wait approx 22 min.  After 22 min I was able to start the pre-order process, which went smoothly.  My payment was cleared and I was given an order confirmation number with a delivery date of November 3rd and told that I would receive an order confirmation via email.  As of 12:30 pm CST, I still did not have an email confirmation, so I call AT&T customer service to check on things.  The customer service professional that I spoke to said that my order had gone through and my device had a ship date of November the 2nd and a delivery date of November the 3rd.  At 4:00 pm CST I received my confirmation email with a ship date of December 13th-18th!!  I then proceeded to log into my account and check the order status and it still showed a delivery date of November 3rd.  I called AT&T for a second time and the customer service professional said that she was showing a ship by date of December 13th-18th like the email confirmation said, but it was subject to change and she couldn’t tell me why the dates were conflicting.  Shortly after getting off of the phone with AT&T I received a text message saying that my order was almost ready to ship with a link to check the status.  I opened the link and it is showing a delivery date of November 3rd.  I’m confused.  Has anyone else experienced this?

iPhoneOwner

Scholar

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96 Messages

3 years ago

Specs: iPhone X, 64GB, Space Gray

Delivers: Nov. 3

Ordered: AT&T mobile app

 Order Status: Preparing to ship

Tutor

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1 Message

3 years ago

Ok so my ship date for iPhone X is nov 2 to nov 10 and I should lookout for an email with the exact shipping date. Has any one received a different notice? I guess I’m trying to figure out if I’ll get my phone on the release date not 

mallory623

Teacher

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12 Messages

3 years ago

Yours actually says Nov2 - Nov10?  Hmmm. I ordered my X at about a minute before midnight.   It went through pretty fast.  No issues.  Its an upgrade from my 6s Plus.   My status says 'Preparing to ship'.  If no surprises, i should get my X by Launch Day, next Friday!    Smiley Very Happy

 

Hope you get yours by next Friday too.

Teacher

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13 Messages

3 years ago

I have the exact same expected shipping dates Nov 2-Nov 10 I’m wondering what happing.

Tutor

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2 Messages

3 years ago

I finished my order for my iPhone X  256gb space gray at 11:50pm on 10/26/17. Got an expected deliver date of November 3rd. Then on 10/27/17 I get an email that says delivery 12/4 through 12/18/17. How the heck is this possible?  I had to be pretty close to the beginning of ordering as I finished my order 10 minutes before preorders were to go live. Anyone else have this happen?  What time did you order and what is your delivery date for which model?

 

Atrocity79

Mentor

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38 Messages

3 years ago

My order was cancelled and now I have that same delivery date. Others are having this issue as well. AT&T reps are no help.  

iPhoneOwner

Scholar

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96 Messages

3 years ago

It was on preparing to ship yesterday, now it’s on back order, November 3 estimated delivery date.

If it’s like the iPhone 7 Plus process then my phone should ship out soon, where once it goes on back order through the *6737# it usually ship out the next day or so.

 

i put my order in 6 minutes after 3 AM

iChip16

Mentor

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42 Messages

3 years ago

Bizarre. Curious to hear an update when you find out. 

Contributor

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1 Message

3 years ago

I ordered space gray 256 at 1:09am MST on 10/27 from ATT site. All smooth and very quick. Got confirmation screen with order # and ship date of 11/3. I then get an email at 11:46 am asking me to call them. After three hangups and 40 min of this I reach a rep with very loud background noise telling me I need to cancel my order and reorder. But the new ship date will be Dec 18-24. What??? I placed and received confirmation and was done in the 9th minute. She was very unhelpful and I didn’t cancel. Told her that was ridiculous and I have proof of order and expected delivery date. She’s then hangs up on me. I call back again and reach another rep. He can’t confirm what happens but indicates my order is in progress and he sees an 11/3 ship date. Says I should get an email soon. I still do not have an email. I have no idea if I’m getting this or not despite logging into my account and seeing my places order with 11/3 delivery but status of in progress. Ugh. What is going on and why can’t I get answers? I was in and out of the ordering process in 4 minutes. 

Explorer

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25 Messages

3 years ago

I order my 64gb black at 2:58am est and had a confirmation email within a min of my order. It shows Nov 3rd delivery date and days it’s in process currently. I also received another email at 5:39am that said everything was good to go with my order and confirmed the Nov 3rd delivery date. My only issues is that I will not be home Nov 3rd I’m getting married and need to see if I can have the phone delivered to our hotel or possibly even get it a day early. 

iChip16

Mentor

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42 Messages

3 years ago

Email is always the official word.

MR_SMiT

ACE - Professor

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1.7K Messages

3 years ago


@iChip16 wrote:

Update! Man, that was quick.

Screen Shot 2017-10-27 at 4.15.59 PM.png


Enjoy your new iPhone X! I ordered same iPhone X with Apple Care+ directly from Apple Store Online late. It suppose to be delivered Dec 11 - Dec 18 with standard shipping. Also, ordered Otter Box from AmazonSmiley Tongue

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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