Tutor
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5 Messages
Iphone won't sync to itunes.
I was trying to sync my iphone 3gs to my PC. It used to work up until a week ago. I've tried numerous methods, but nothing works and contacting Apple is nearly impossible. Is there anyone at AT&T who can help?
Also; I feel its rather unfair that Go-phone customers can't chat online with tech support.
formerlyknownas
ACE - Sage
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107.3K Messages
8 years ago
If you need support, contact Apple forums.
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MR_SMiT
ACE - Professor
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1.8K Messages
8 years ago
Are you trying to sync to iTunes via wifi or USB cable? If both do not work, probaly newer iTunes software is problem, and or 3GS is obsolete. There was newer software for iTunes other day.
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MR_SMiT
ACE - Professor
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1.8K Messages
8 years ago
I apologize. Forgot to mention, how much memory you have on your 3GS? Maybe memory is filled up, need to delete something to sync.
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ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi there @derrickrobert71
I’d be happy to help with synching your device!
What happens when you connect your device to your PC with iTunes open? Does a sync button appear? Is the device recognized at all?
I would recommend checking out Apple’s support article for syncing at - Sync your iPhone, iPad, and iPod with iTunes using USB
Thanks,
Charise
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derrickrobert71
Tutor
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5 Messages
8 years ago
I'm trying to sync via USB. Even by doing it via wifi, my PC still has to recognize the device; which it does not.
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derrickrobert71
Tutor
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5 Messages
8 years ago
I have 3.1 GB of free memory space.
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derrickrobert71
Tutor
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5 Messages
8 years ago
No sync button appears in itunes nor does the PC recognize it.
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derrickrobert71
Tutor
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5 Messages
8 years ago
Hi everybody,
In another attempt to fix my iphone sync problem, I remembered I had this docking station I bought from the Dollar Tree store over a year ago. I decided to try it in the hopes that will work…and it did. I can only assume that it was a problem with the sync-cable I was using before, but I had been using the same sync-cable for over a year now and it worked just fine prior to experiencing this problem.
If anyone else is experiencing this problem; I recommend checking or changing the sync-cable or docking station you're using with your iphone.
Below is a picture of my docking station.
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