New Member
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9 Messages
iPhone Unlock Help, IMEI does not Match ,Universal iPhone from BestBuy
Hi,
I bought a universal iPhone from BestBuy a few days before.
And after I brought it home, I insert the AT&T sim card to that iPhone, and the phone is locked to AT&T.
I am an AT&T Prepaid user and have been used in this network for more than 6 months.
I've tried to unlock this phone at the AT&T unlock the portal several times, but the system kept saying the IMEI i input "doesn’t match an AT&T device".
Can anyone help with this?
Thanks!
Accepted Solution
Official Solution
dwill05
ACE - Master
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7.8K Messages
3 years ago
Not sure why the IMEI isn’t registering in the database. Might just be a delay thing. But, if you’re thinking of getting it unlocked after buying it just a few days ago, the 6 month service requirement is for the particular device, not just how long you’ve been a customer. If you’re using prepaid, you need 6 months of active service on that phone. What you did/had with other phones doesn’t count.
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shanezhang
New Member
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9 Messages
3 years ago
Aah, got it. The 6 months for the device may be the problem, thanks for your help!
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shanezhang
New Member
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9 Messages
3 years ago
Thanks for @dwill05 's answer, it is totally right. Today I tried to unlock it again, the AT&T database finally got my device registered.
And AT&T send me an email said I have to wait for 6 months.
Other things to notice, do not try to abuse the unlock request. AT&T will cut out your further unlock requests.
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