iPhone trade in
Last year I traded in my iPhone X to get iPhone XsMax. ATT sent me a label to ship the phone back. I dropped my package at usps and status is struck at “usps is in possession of the item” forever. ATT charged me for the device and I fought for almost 4-5 months to get the charge removed on my account.
This year I am trading in iPhone xsmax to get iPhone 11 pro max. I am scared that the issue will happen again because I have read so many comments about people complaining about the same issue I faced with trade in. I would like to return the phone in the nearest ATT store, is it possible?
Can an someone help me?