Troubleshoot your device issues
sharath319's profile

Tutor

 • 

10 Messages

Tue, Sep 17, 2019 3:01 AM

iPhone trade in

Last year I traded in my iPhone X to get iPhone XsMax. ATT sent me a label to ship the phone back. I dropped my package at usps and status is struck at “usps is in possession of the item” forever. ATT charged me for the device and I fought for almost 4-5 months to get the charge removed on my account. 

 

This year I am trading in iPhone xsmax to get iPhone 11 pro max. I am scared that the issue will happen again because I have read so many comments about people complaining about the same issue I faced with trade in. I would like to return the phone in the nearest ATT store, is it possible?

 

Can an someone help me?

Tutor

 • 

10 Messages

3年前

There we go again..shipped my XsMax phone part of trade in and it hasn’t moved a bit. 

 

status is still same as “usps is in possession of your item” and I shipped another package at the same time and is already in transit.

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.