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philip909's profile

New Member

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1 Message

Monday, March 6th, 2023 12:25 AM

Iphone sim lock

I recently bought an iphone with a clean imei off of Marketplace and its sim locked.

I've tried visiting the website to get it unlocked but it was denied " We can’t unlock your device because it’s no longer active on an AT&T account". I retried it a second time and got the same message.. how can i fix this?

Accepted Solution

Official Solution

Community Support

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232.8K Messages

1 year ago

We're here to assist you with your unlock device philip909.

 

In order for the device to be eligible to be unlocked it has to meet these qualifications:

  • Are you a AT&T customer?
  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You don’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. 
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAID phone that has had paid service for at least six months

Please let us know if your device meet the qualifications, so that we can further assist you with unlocking your device. 

 

Marilyn, AT&T Community Specialist

New Member

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1 Message

1 year ago

Tengo un iphone 11 con bloqueo de tarjeta SIM solo AT&T, como desbloquearlo para utilizarlo en Compañías Chilenas

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