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Huxleymom's profile

Contributor

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2 Messages

Tue, Dec 3, 2019 7:11 PM

iPhone rings in silent mode

I’ve been noticing that my iPhone 8 rings even when I have it on silent mode. It’s only on incoming calls. Texts are silent on silent mode and give me a tone when silent mode is off so I guess my iPhone is working but it’s inconvenient to turn my phone off to prevent calls from coming through when I go to movies etc. just wondering if silent mode can not work only on calls. Thanks for any help and suggestions. 

ATTHelp

Community Support

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172.5K Messages

2 y ago

Hi @Huxleymom,

 

Thank you for reaching out to us for assistance!

 

Have you followed these steps to put your iPhone 8 on silent mode? Do you have the same problem when you turn on do not disturb?

 

Here to help!

 

Chasidy, AT&T Community Specialist

Contributor

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2 Messages

2 y ago

Yes,I have gone through the steps outlined in the Apple support. I learned that I had made my husband’s number as a emergency contact. Could that explain why his call would ring in silent mode?
ATTHelp

Community Support

 • 

172.5K Messages

2 y ago

Hello @Huxleymom,

 

Thanks for letting us know.

 

Does this only occur with incoming calls from your husband, or does your cell phone still ring in silent mode when you receive incoming calls from your other contacts as well?

 

Your cell phone still ringing while it's in silent mode doesn't seem to be related to your husband's phone number being listed as your emergency contact.

 

However, when in silent mode, the alarms you set in the Clock app will still sound, and calls from Favorite contacts will still ring.

 

Do you currently have any contacts added to your Favorites?

 

If so, does your cell phone only ring in silent mode when you receive incoming calls from those specific contacts?

 

Please let us know.

 

We look forward to hearing back from you.

 

Sean, AT&T Community Specialist

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