iphone promotion early pay-off of installment plan
I bought a phone during the 2016 iphone trade-in promotion. Which essentially ended up being a $21.67 discount off my bill for 30 months. I paid off my installment plan two months early and now ATT refuses to give me the $21.67 x 2. This is not the right thing to do to customers and I am piping mad. There is an "Important payoff details" section listed on the website and not ONE of them mention that if you pay off early you won't get your discount. Let's be clear it is actually NOT a discount. It is the cost of a free phone divided up into 30 payments. Well since I paid my phone off early I ended up paying ~$44 for my phone instead of it being free. I need someone to contact me before I take some serious action.