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ichie22's profile

Contributor

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1 Message

Mon, Jan 22, 2018 3:05 AM

iphone not ringing after numbersync with apple watch

I set up numbersync for my apple watch (series 3 with cellular) last week. Since that time, about 95% of the time someone calls, it goes straight to voicemail. My phone (iPhone 6s) doesn't ring, and the watch doesn't ring. I've disabled the cellular on the apple watch. Hopefully this will fix it in the short term, but I'd like to know what's happening and how to fix it.

ATTHelp

Community Support

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172.4K Messages

4 y ago

Hello @ichie22,


Welcome to the Community Forums! I see you are experiencing issues with your Apple watch. I just wanted to touch base and see if you still require assistance with it. I would be more than happy to assist you with the numbersync issue.


Have you tried disconnecting the watch from the phone and then re-pairing them together? If this does not help, you can also click here for a walkthrough to connect the watch back to the phone. Please feel free to reach back out if these options don’t work and we can move forward from there. I would also be more than willing to connect with you in a secure setting via a direct chat link.


Please let me know when the best time and date would be to send you the link.


I look forward to hearing from you!


Briana, AT&T Community Specialist

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