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Sat, Apr 4, 2020 3:35 AM

iPhone not receiving calls

We have tried resetting the phone, checking the airplane mode setting, and the do not disturb setting. However iPhone is still not recieving calle.


Brand User

New Member


121.1K Messages

2 months ago

No worries @Bhughes09!


Let's look into the reason you're unable to receive calls on your phone. We just need a little more information about your experience.

  • Are you able to make calls and send and receive text messages? If you're unable to complete either of the actions mentioned above then sign in to myAT&T and make sure your account is current.
  • When was the last time you successfully received a call?
  • Are you trying to receive calls over cellular or Wi-Fi?

If you haven't already, try resetting your device by powering it off then on again in order that it may reestablish connection to the network. Also, use our Device Support center to check that your phone has the latest software installed. After selecting your make and model click System > Software Version.


Let us know how this worked for you.


Lar, AT&T Community Specialist

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