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Troubleshoot your device issues

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1 Message

Fri, Nov 13, 2020 11:59 PM

iPhone mini delivered to someone else

What am I to do about an iPhone 12 mini that was supposedly delivered today but I didn't receive? I live in an apartment and it says it was left at my door but I've been here all day and it wasn't delivered. I contacted UPS and they said they contacted my local facility and someone would be in touch but I've yet to here from anyone. Do I bring this up with At&t or just wait on UPS?


Community Support


189.5K Messages


Hello @DVision,


We'd like to look into where your order has been delivered to.


With more details, we'll be able to assist you to the best of our ability:

  • How did you place your order?
  • Can you provide us with the tracking information?
  • Also, Are you sure the carrier used was UPS?

Please let us know.


Jonye, AT&T Community Specialist


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