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Rooferguy63's profile

3 Messages

Monday, December 18th, 2023 2:43 AM

iPhone is under hack attack.

I have my iPhone under a hacker’s control since mid July,2023. I think he’s getting ready to swap SIM cards,I keep on running across the things that he is getting ready to buy soon, also definitely identity, theft. I filed a report with the FTC, but to no avail.It appears that he somehow erased my report and the email of the report that I was to pick up at UPS, since I can’t have anything on my phone.

Accepted Solution

ACE - Expert

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24.8K Messages

6 months ago

1. File a police report

2. File a fraud report with AT&T

3. Notify your credit/debit card companies

4. Dispute any charges you don't recognize, of any amount

5. Change all of your password, and make sure they are different 

6. Monitor all your accounts on at least a weekly basis to catch any suspicious charges

7. Purchase a new phone if you think there is malware on your phone

If your identity has in fact been stolen, it will eventually be sold on the dark web and your problems could get worse, that's why you need to do what ever you can to protect yourself and your identity. Don't expect AT&T or any other service to do that for you. If you identity has in fact been stolen the criminals will have all of the information they need to impersonate you that will fool businesses, especially at this time of the year when they are there busiest.

3 Messages

6 months ago

First off , thanks for the advice, second off, I can’t get anything done on my phone without having it erased, or email not sending, then most of the time I call my credit card companies after the initial talk with the recording or even when I get to speak to a representative, I believe that the call is forwarded to his people. It has happened several times in the past. I am surprised that this is making through.Thanks again!!

3 Messages

6 months ago

Update, hacker has caught on, I just tried to get a notification , and no luck, switched over to something else.

Community Support

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232.8K Messages

6 months ago

Hello @Rooferguy63,

 

We understand and the gravity of the situation and we would like to provide all the help we can. 

 

Please contact any of the below three major credit bureaus to place a fraud alert on your credit file so there will be no new account or any changes to our existing account. 

Also, please reset your account and passwords to a strong password. Also try and enable 2FA setting on applicable count. Please read our ⁠Fraud & security resources to take all the security measures. 

 

Hope this helps! Do not hesitate to contact us for further assistance. 

Thanks for visiting AT&T Community Forums.
GaryN, Community Forums Specialist.

 

ACE - Master

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10.9K Messages

6 months ago

The FTC (Federal Trade Commission) isn’t the right agency to make a complaint to.  This isn’t anything they have to do with.  Even the FCC isn’t likely to do anything.  If it is actual hacking, it might be the FBI or other law enforcement agencies.  I really don’t think your iPhone is hacked, but aside from following the above instructions for identity theft, have you done all the following with your phone?

1.  Do a complete factory reset

2.  Changing your iCloud password (you can do this from a computer, if you’re worried about doing it on your phone), and possibly your Apple ID?

3.  Gotten a new SIM card from AT&T?  This should deactivate any other SIMs with your number.

ACE - Expert

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24.8K Messages

6 months ago

@Rooferguy63  Use another phone (a friend’s for example) to make your calls and inquiries. Setup a throwaway gmail account and direct all of your contacts there using the other phone, or get a burner phone.

New Member

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94 Messages

6 months ago

Just because you don’t know how to use it, doesn’t mean you’ve been hacked.

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