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cnc295's profile

Tutor

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7 Messages

Tue, Oct 30, 2018 1:01 AM

IPHONE - can no longer get emails, fails with username or pwd incorrect

My wife's Iphone can no longer get emails. Just quit working.  it states,  Cannot get Mail, the user name or password for "imap.mail.att.net" is incorrect.  But it is correct, and I can login just fine on a PC.  I tried deleting the email account off the phone and readding it, but now have same failure and cannot even readd the account to the Iphone.

Tutor

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7 Messages

3 y ago

Update.  I was able to successfully setup the email and it worked on a tablet.  Tried the IPHONE again,  and this time it worked.

Stopped updating emails again and giving password failure around 4:00am.  Then around 5:00pm while out at the mall, she said it started working again and is still working.  Her Iphone (6s) is the only device having this issue.  The tablet,  PC's, other phones are all fine.  It acts

as if the  iPhone  is sending the wrong password,  but later works with the same password.  Very confusing and frustrating.  So far it is still working since it started updating emails again about 4 hours ago.  At one point the error did change stating the imap.att.net  was not responding,  then later went back to stating the password was incorrect.

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