New Member
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1 Message
IPHONE BLOCKED - ATT refuse to unlock
Hello,
I have a ATT phone that is locked. My work has given it to me but now I have come back to canada due to CORONA.
I have sumited for unlocking but ATT has refused.
There must be an error because I see no resone why this phone cannot be unlcoked. In canada it is illegale to refuse a device unlock from customer. Thanks
IPHONE 7
Responses
Constructive
Employee
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13.9K Messages
a month ago
But it’s a us based phone and us based service which has nothing to do with Canadian laws. The only way to unlock it is for the company to unlock it. There are hundreds of thousands of employees getting laid off or fired and not returning company phone therefore AT&T requires the company to unlock it
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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lizdance40
ACE - Sage
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77.9K Messages
a month ago
I’ll second this ⬆️
if your company gave you a phone it belongs to the company. In my experience a business owned phone can only be unlocked by the business that owns the phone, not by the user, not even after the business turns over the phone number and gives you the phone.
I don’t exactly understand the ‘why‘ of this, but once a phone is sold to a business it’s always considered their property.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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dwill05
Master
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4K Messages
a month ago
Likely the business never takes the phone off of the business account. The company can tell you that the phone is all yours as loudly as they want, but if the Company is the last recorded owner of the phone in AT&T’s records, they it will stay their phone until the company takes it off their business account.
Get your company to unlock the phone. If they won’t, that’s on your former company, not AT&T.
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