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Gambitpro's profile



1 Message

Saturday, August 3rd, 2019 4:55 PM

iPhone 7plus calls not working properly

Using the phone app or other apps like Facebook messenger, the call either immediately drops and says call failed, or the speaker is heavily distorted or replaced with loud static.


I’ve tried soft and hard resets, updating my iOS, restoring my iPhone, and resetting the settings. I haven't downloaded anything in quite awhile for this to suddenly happen and my phone hasn’t been near water or anything so I’m not sure what could have caused this issue.


Any suggestions or troubleshooting tips would be greatly appreciated.

Community Support


231.4K Messages

5 years ago

Hello @Gambitpro,


We can definitely provide you with some troubleshooting steps for these issues that you're experiencing with phone calls. You can follow the steps at this link to Learn what to do if you can't make or receive calls on your iPhone. We also recommend using our Troubleshoot & Resolve Tool to fix issues with phone calls. Simply select your device and the issue, then follow the steps to find a solution. Let us know if this helps.


Sean, AT&T Community Specialist

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