iPhone 7Plus Bending?
Not too pleased with Apple or AT&T at the moment.
Cliff notes: iPhone 7Plus is bent and not vibrating, numerous calls, store visits, many miles driven to various stores to be told to file an insurance claim.
Full story: My roughly two month old iPhone 7Plus quit vibrating last week, I don't live close to an Apple Store so my options for repair are limited. I went through the online chat with AT&T, and the gentleman had me erase my iPhone (back up was done the day before) to be told that "yes something is wrong, call this number" I find out it's Apple and the entire time, this was going to be the solution. Why wasted my time, roughly an hour to have me delete and erase everything to tell me to call Apple if you can just open up with, "call Apple." Apple mentions a repair store in my city, I leave work early to get there to be told that they don't fix iPhones on site and mail everything off, Apple tells me every Best Buy is now certified, which I found to be incorrect, only two stores in NC are, I call them before I drive two hours and am told they only change batteries and mail off my phone for everything else. I get an appointment at the apple store, which is 79 miles one way. The genius was friendly, looks at my phone, takes the case off, looks at the settings and tells me he is going to replace it and to leave it as a new phone for a few days to make sure that it works and if it starts doing it again, that one of my apps caused it and to reset it and start over. As he's wrapping up, he picks up the phone and says, wait, this is bent, this is physical damage, and I can't help you. Go through your insurance, it's cheaper than my 349 I will charge you for a new phone.
My frustration here is, how is it that it could be anything, but the minute he has a potential out, that it's the physical damage. It's clearly bent, now that he pointed it out, no denying that I had to have done it, the phone is scratch, dent and crack free, it just has a nice bend in the back of the phone. I've carried most of the iPhones, several of the Note and Galaxy series smart phones and have yet to have a phone bend on me. Ontop of paying close to a grand for the phone, I now need to buy an insurance refurbished phone that is potentially going to do the same thing.
Why am I posting here you wonder.....AT&T chat told me to. I asked for an email address to voice my concern about the difficulty getting service and the overall situation and was told to post publically here and someone would then get in contact with me.
Has anyone else experienced this, what was your solution? Eat the cost and switch to an Android?