iPhone 7 Unlocking
Bought the iPhone phone from Craigslist, and the guy mentioned the phone is paid off and I can unlock by submitting request to AT&T. So I get home and try to unlock through AT&T and I kept getting an error saying "Looks like the IMEI number you entered doesn't match an AT&T device". I thought this was odd so I proceeded to insert sim card from company phone that I work for. The phone worked fine and I made a test call to my fiance to make sure everything works. Called AT&T and same, cant find the IMEI on their database.
Fast forward two days later, I get on the AT&T website to unlock and i get an error message saying "Looks like you haven't paid off your device yet. Follow these steps to pay off your contract. Then, wait 24 hours before you submit a new request". I call AT&T and they have the same message and they tell me to visit an AT&T store and they should be able to give more details. I visit the store next to my apartment, the lady looks into and said that the new phone is listed under the company's contract and I cant unlock it.
At this point I have made several calls to AT&T customer service and made several visits to store with no solution.
Can you please help? What is my next steps? Does a phone that has been ideal for a while and an AT&T SIM is inserted, does it get locked to that contract?
I have read from the forum regarding individuals purchasing unlocked phones from Apple and using AT&T SIM card and getting locked to AT&T. Is this situation similar to what I am experiencing?