iPhone 7 Plus on Backorder with ASURION
On 12/15/17 I filed a claim for my a lost/stolen Jet Black iPhone 7 Plus 128GB with Asurion. While filing, I was made aware that the phone should be delivered the following day, which would be Saturday. When I completed the claim, (it was approved 12/15/17) I was notified that the JET BLACK iPhone 7 Plus 128 GB was out of stock and that it would be placed on back order. It didn't prompt me to choose a different color of the 128GB iPhone 7 Plus, it only said 'continue with order' or cancel. It's the literal same phone, I don't understand why they wouldn't give me an option to select the same phone but in a color that was in stock..... but I clearly need a phone, so I said continue.
It stated that it would be shipped in an extra 2-3 business days, which I can understand because it's been back ordered.
However today is 12/18/17 and I have just called and been told that it will be 7-10 business days until my replacement will be shipped....
What is the truth here? I'm paying for a phone I don't currently have... so it's extremely frustrating to have this delay that for me, has been delayed twice now.
Am I able to call and ask for a different model be sent ASAP?
I need a phone, as many other people do! How does it make sense to pay for a phone, pay for insurance on that phone, AND the deductible when it's clearly not important to AT&T/Asurion that you get a replacement ASAP?
I'm a very unhappy customer, and my family plan has been with AT&T ever since it was Cingular Wireless!!!