Tutor
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4 Messages
iPhone 7 Plus on Backorder with ASURION
Hello,
On 12/15/17 I filed a claim for my a lost/stolen Jet Black iPhone 7 Plus 128GB with Asurion. While filing, I was made aware that the phone should be delivered the following day, which would be Saturday. When I completed the claim, (it was approved 12/15/17) I was notified that the JET BLACK iPhone 7 Plus 128 GB was out of stock and that it would be placed on back order. It didn't prompt me to choose a different color of the 128GB iPhone 7 Plus, it only said 'continue with order' or cancel. It's the literal same phone, I don't understand why they wouldn't give me an option to select the same phone but in a color that was in stock..... but I clearly need a phone, so I said continue.
It stated that it would be shipped in an extra 2-3 business days, which I can understand because it's been back ordered.
However today is 12/18/17 and I have just called and been told that it will be 7-10 business days until my replacement will be shipped....
What is the truth here? I'm paying for a phone I don't currently have... so it's extremely frustrating to have this delay that for me, has been delayed twice now.
Am I able to call and ask for a different model be sent ASAP?
I need a phone, as many other people do! How does it make sense to pay for a phone, pay for insurance on that phone, AND the deductible when it's clearly not important to AT&T/Asurion that you get a replacement ASAP?
I'm a very unhappy customer, and my family plan has been with AT&T ever since it was Cingular Wireless!!!
formerlyknownas
ACE - Sage
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105.5K Messages
5 years ago
Your agreement with Asurion does not specify color. As long as the phone is an iPhone 7 Plus with same storage they will send it. Irregardless of color. The problem is they do not have iPhone 7, 8 or X enough to send.
You can ask for a cash settlement, then pay off your existing Next installment and buy a new phone. Or buy a new phone and keep paying on the existing phone.
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mstefka
Tutor
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4 Messages
5 years ago
I have reached out to Asurion on Facebook Messenger as well as Twitter Direct Message, and they responded quickly on Twitter. I will see what they say, I did ask for a different color to be sent and they replied saying they will look into it provided I give them the carrier and number associated with my claim... we will see how this goes.
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formerlyknownas
ACE - Sage
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105.5K Messages
5 years ago
👍🏼 Yup, way to go.
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K1976a
Contributor
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1 Message
5 years ago
I filed my claim on 11/15/17 and am still waiting for a replacement. Keep getting emails that it's delayed. It's currently 12/19!!!
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formerlyknownas
ACE - Sage
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105.5K Messages
5 years ago
@K1976a Ask for a cash settlement, they won’t offer it.
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mstefka
Tutor
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4 Messages
5 years ago
How long should I wait until I ask for a cash settlement? And are they more timely about delivering the cash settlement or does that get delayed as well? @lizdance40
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mstefka
Tutor
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4 Messages
5 years ago
Also, in my twitter message they told me they could not offer me a different color at this time, and if I do not have my phone Dec. 26th to reach out to them once again.
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formerlyknownas
ACE - Sage
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105.5K Messages
5 years ago
Asurion does not have enough of the last 3 iPhones to fulfill claims. If you don’t want to wait, you have the right to ask for cash.
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RichardBatz
Contributor
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3 Messages
3 years ago
Wow, this honestly sounds like a scam.
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formerlyknownas
ACE - Sage
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105.5K Messages
3 years ago
You posted on a 23 month old thread. No, it wasn’t a scam. 🙄
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