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iPhone7Plususer

Tutor

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4 Messages

Thu, Feb 23, 2017 4:30 AM

IPhone 7 Plus dropped calls

My new iPhone 7 Plus drops 4-5 calls a day. My iPhone 6 Plus rarely dropped a call. What is the problem? Is there a fix?

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Official Solution

JohnnyDoe

Guru

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691 Messages

4 years ago

Basic questions but are you running the latest iOS - 10.2.1? Have you tried resetting network settings? Go to Settings -> General -> Reset -> Reset Network Settings.

 

How long has this been going on? Did you just get the phone? There's a chance you could also need a new SIM card.

Tutor

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4 Messages

4 years ago

Thanks for the suggestions - 1) yes I have the latest software update, 2) I
just reset my network settings and 3) I will stop by the AT&T or Apple
store and check out the SIM card.

JohnnyDoe

Guru

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691 Messages

4 years ago

The AT&T store can also run a few tests on the phone as well in addition to possibly replacing the SIM card. Hopefully it's a simple fix - definitely know how frustrating it is to drop calls!

Tutor

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4 Messages

4 years ago

Yes - I am running 10.2.1. I just reset my network settings. The phone is about 1 month old and the dropped calls started about 10 days - 2 weeks ago.

Thanks.

Tutor

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4 Messages

4 years ago

Many thanks. 👍
JohnnyDoe

Guru

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691 Messages

4 years ago

No thanks needed - just hoping to help resolve the issue... I had the same frustrating issues in the past but it was due to an iOS issue with the iPhone 7/7 Plus that Apple resolved with a software fix shortly after their release. Hoping your phone is working better now! 

Contributor

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3 Messages

3 years ago

Mine also drops random calls. New SIM card, new phone, hours at AT&T and Apple "genius" bar. Apple phone support. Still drops calls. My guess is software just sucks.

Tutor

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4 Messages

3 years ago

This is an issue that Apple refuses to fess up to, but this may be of some reference for you. I'm currently working with a level 2 tech and my case has since been moved to engineering. There are 4 different models of iPhone7 & 7 Plus (2 of each), 2 are using an intel antenna

(A1778, A1784) and 2 are using the Qualcomm antenna (A1660, A1661). Both me and my spouse both have the Intel we've since been through every troubleshooting method and are awaiting an answer from engineering. We've swapped out one phone (problem is Apple will only swap out for the exact same model), hence, no resolution. I still receive poor signal strength, dropped calls, calls that fade in and out. You need to work diligently with Apple to enforce your case. I even swapped SIM cards out with ATT with no resolution, however I popped that SIM into my old phone and instantly receive better signal strength..... This isn't a coincidence. Here are a few more articles that might be a little more helpful. Unfortunately the site that reviewed and discovered this indifference has since been removed, so hopefully these will be of assistance.

https://www.extremetech.com/mobile/237984-iphone-7s-with-intel-modems-struggle-badly-in-low-signal-areas

https://9to5mac.com/2016/10/20/iphone-7-qualcomm-intel-modem-cellular-performance/

https://www.macrumors.com/2016/10/20/iphone-7-plus-qualcomm-modem-bests-intel-modem/

 

Good Luck

New Member

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1 Message

Totally agree... Apple will not own that there is a problem with my IPhone 7Plus!

I average every other call I am on will drop and the ones that don't drop are terrible quality. Made 20 calls to ATT over a 4 month period to get problem resolved but they were willing to do nothing...said it was Apple's problem. Finally filed insurance claim and got a new IPhone 7Plus...same problems, same piece of junk!!! Spent 10 hours with an Apple supervisor on Friday and he extracted everything from my phone and set it up as a new phone...said he was 90% sure it would fix it!!! WRONG!!!!!

Contributor

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3 Messages

3 years ago

Thank you for responding to this issue with the links to explain that this is a known problem with the Intel modem in the ATT models of iPhone 7 and 7plus. I wish I had read this before I bought my new iPhone 7plus last week. There was nothing wrong with my 6s, I just wanted a bigger screen. But now, people I call cannot hear me in low signal areas where my 6 works just fine. (I tested them side by side.) I have spent the entire day on the phone with both ATT and in person at the Apple store. Neither will admit there is a problem. Odd however, how the Apple employees all have their personal phones on the Verizon network, not ATT or Tmobile.  I would love to hear what final response you get from Apple engineering, but I am not waiting; I am returning my phone tomorrow because I need a reliable phone.

Contributor

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3 Messages

3 years ago

I bought an iPhone 7 Plus two days ago to replace my iPhone 5, and immediately started to experience dropped calls and calls fading in and out - problems I did not have with my iPhone 5. While I like other features, I plan to return the telephone 7 Plus because it cannot reliably perform the primary function of a telephone.

Contributor

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1 Message

3 years ago

I too have had this problem. I recently turned off VOLTE by going into settings/Cellular/Cellular Data Options/Enable LTE/Data Only.

 

I hoping this fixes it for me. How can you tell which hardware is on your phone?

 

P.S. How is this solved???

Contributor

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3 Messages

3 years ago

To solve this problem, get a new iPhone 7+.

Tutor

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4 Messages

3 years ago

That is not the fix as Apple will only replace your phone with the exact same model that uses the exact same antenna. I'm waiting to see if they make an exception to this policy since all the same models have the same antennas.

Contributor

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3 Messages

3 years ago

What do you mean by "exception to policy"? Thank you.

Tutor

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4 Messages

3 years ago

Meaning their policy is to only replace the phone with the exact same model, that same exact model that has the same intel antenna that is causing this problem everyone is experiencing. Just replacing the phone itself is not going to correct the problem if they're giving you the same phone with the same hardware that is malfunctioning.

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