Contributor
•
1 Message
iPhone 7 phone calls and loss of audio
Hello,
I have had my iPhone 7 since it got released. In the last 1-2 weeks, I started having a lot of problems with calls. I either get "call failed" errors or the audio gets lost (I can't hear the other person / they can't hear me.) The problem appears to be growing.
I would appreciate your help!
Accepted Solution
Official Solution
ATTHelp
Community Support
•
230.4K Messages
5 years ago
Hi, @RTiPhone,
We can understand your distress. Try a restart to set things right, Press and hold the Volume Down and the Sleep/Wake buttons until you see the Apple logo, then release both buttons. If you iPhone is still having issues with calls after that, check to see if the iOS has been updated and, if not, update it.
If the iOS is up to date and you're still having issues, sign into your myAT&T account and use the AT&T Troubleshoot & Resolve Tool to check your iPhone. Follow the steps provided to find the cause and resolve the issue. let us know if this helps.
James, AT&T Community Specialist
1
0
KKLS2
New Member
•
3 Messages
4 years ago
ME TOO!! I am on my...let’s see...3rd or 4th replacement insurance phone due to my original iPhone 7 dying in exactly the same way! Of the multiple replacements, 2 have had identical issues! This will be my last 7 as 3rd party repairer said yesterday it’s a defect in the 7’s mother board that Apple will not admit to, despite being well known and documented in the industry. They suggested replace over repair due to high costs of mother board and good chance it will happen....AGAIN!
3
0