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Contributor

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2 Messages

Tue, Sep 20, 2016 6:17 PM

iPhone 7 on its way?

I received an AT&T Free Message from 111130000 saying my new iPhone 7 is on its way, etc. I already have an iPhone 7. I recently checked the trade-in value but never finalized it, deciding to handle everything in the store. Should I be concerned that a second iPhone 7 is coming my way? Outside of the necessary input information to check the trade-in value (phone type, serial number, phone number), I didn't provide any other information.

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Accepted Solution

Official Solution

ATTMobilityCare

Community Support

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15.2K Messages

4 years ago

Hello @miclynmor and Community,

 

Many of you received a text message in the last 24-48 hours that indicated your iPhone 7 was "on its way", and reminded you about the trade in promotion we are offering.  The purpose of this message was to remind those that ordered an iPhone about the promotion, but it appears we didn't communicate that as well as we'd hoped.  Your shipping dates have not changed, and this was not meant to be an alert of the impending arrival of your new device.

 

We apologize for the error, and you will be getting a corrected text message in the next 24 hours with updated verbiage.

 

This is what you should be receiving soon:

 

AT&T Free Msg:  We recently sent you a message that your new iPhone was on its way. Your original ship date has not changed. Go to att.com/checkstatus for info on your order and ship date.  Your message was intended as a reminder that you can receive up to $650 in monthly credits toward your new phone when you trade in an eligible iPhone 6, iPhone 6 Plus, iPhone 6S or iPhone 6S Plus. Go to att.com/tradeinoffer for details and special trade instructions.

 

 

We know how excited and anxious everyone is to get their new devices, so we apologize for any confusion or frustration this has caused.

 

Thank you so much for your feedback and outreach!

 

Tim, AT&T Community Specialist

AT&T Customer Care

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Tutor

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4 Messages

4 years ago

I just got the same text, but on my online account my estimated shipping date ranges from October 19 - October 26. So I'm wondering if the phone is actually "on its way" now, even though it says it's not shipping for another month. 

Contributor

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2 Messages

4 years ago

I just got the same text and I also traded in-store and already have the 7. It must be some kind of mistake.
Smiles2

Mentor

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65 Messages

4 years ago

I pre-ordered an iPhone on the ninth. I immediately got an email saying thank you order received. When I checked the website it says preparing for shipment, since the second day after ordering it. A few minutes ago I got a text message from AT&T saying " your iPhone is on its way "
Has anyone else got a text message saying this? And if so what does it mean?
My online status still says " preparing to ship "

Tutor

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4 Messages

4 years ago

Well I spoke with ATT chat and they said that they don't see an estimated shipping date, which means it actually could be on the way for me (hopefully). I just hope it doesn't get pushed back!

Contributor

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2 Messages

4 years ago

I just got the same type of message. I ordered my rose gold iPhone 7+ on the 11th and my shipping ranges where from oct 14-21

Tutor

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4 Messages

4 years ago

@Smiles2 I'm in the same boat buddy. Got the same text and everything.
Smiles2

Mentor

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65 Messages

4 years ago

I just talked to a representative. He said it could be sitting in the warehouse waiting to ship until my late oct ship date.  if you have it now why not ship it early?

Tutor

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4 Messages

4 years ago

@Smiles2 Sounds like that rep has no idea what's going on. No way they would just let a new iPhone sit and collect dust for a month with demand this high. I used the chat function to talk to a rep and he said that my account shows no shipping dates, which means it actually could be headed this way. But my art account still says October 19-26. Btw I ordered the 7+ 128g in Matt black on September 13th. Would be pretty cool if they were on the way for us!
Smiles2

Mentor

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65 Messages

4 years ago

I figure they have no more info than I do. I agree no one would let them just sit there. I ordered jet black 7 plus. I don't mind waiting, but would be super excited if it came early.
I asked him if it's just sitting there can I pick it up. He said no it would be mailed to the address I provided. I knew he would say that I was just asking to prove a point that they wouldn't just be sitting there for a month

Contributor

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1 Message

4 years ago

Hi There,

I received a text message today saying that my iPhone 7 Plus is on the way.  However, the order status page does not mark the order as shipped (it's still "Preparing for Shipment") and my credit card has not been charged (amount still "Pending").  I'm looking for a little more information as to what this means and when I can expect my phone to arrive.  Has anyone had an expereience like this? 

 

Thanks for any responses, 

Jack 

Tutor

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5 Messages

4 years ago

I ordered on 9/16 and given estimate delivery date of 10/14-21

and got a message today about my ip7+ is on its way? really?

twaters

Mentor

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37 Messages

4 years ago

May I ask which model you purchased?

Tutor

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5 Messages

4 years ago

ip7+

twaters

Mentor

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37 Messages

4 years ago

What about color?

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