Uniquely for you. Preorder the new Google Pixel 6.
Itseemsright's profile

Contributor

 • 

2 Messages

Fri, Sep 9, 2016 7:19 AM

iPhone 7 Next Trade-In Timeframe vs iPhone 7 Ship Date

I upgraded from my iPhone 6 plan and just completed my preorder to an iPhone 7 plus. According to the contract, the iPhone 6 I'm turning in has to be returned in 10 days(today is the 9th so it's due by the 19th), but I just read my new iPhone isn't being shipped until Sept. 30-Oct. 7. Am I supposed to be without a phone til then?

ATTDmitriyCM

Community Manager

 • 

9.9K Messages

5 y ago

Hi @Itseemsright

 

No, don't worry, you can keep your phone until your new one comes in. The message you received is generated automatically, but the system will adjust due to a shipping time.

 

Please let us know if you have any other questions.

 

Thanks,

Dmitriy

Contributor

 • 

2 Messages

5 y ago

Ok wonderful. Thanks!

Contributor

 • 

1 Message

5 y ago

Question on similar lines

 

Hello, 

I pre-ordered the iPhone 7 at 3:15AM CST and my shipping time shows 23rd -30th Sept. Shouldn't i get the phone on 16th or 17th ? My friend pre-ordered his iPhone 7 over the phone at 8:00AM on 9th with T-Mobile and he is getting his Jet black phone on 16th and no later than 17th. 

I dont understand why is mine being delayed?

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.