Employee
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357 Messages
iPhone 7 and iOS 10: Let's Chat About It
Hello Community!
As you all have heard by now, the iPhone 7 is coming . As a lifelong iPhone user, I always look forward to these launches. As part of the Community team though, this is my first time being able to have a great discussion with all the other fans out there. I wanted to start this thread to be able to get the community together and make this the best iPhone launch ever!
For those that are curious, my name is Tim and I have been with AT&T for 17 years now. You might know me from such handles as @ATTMobilityCare and @ATTTimCS. I actually started when I was 19, and still see myself as 19, not 36 . I am an avid gamer, and love technology. My other big passions are movies and my daughters. I have turned them both into gamers at this point lol. We have iPhones and iPads throughout the house so these OS updates and device launches are pretty exciting around our house.
What are you most excited for? Have you already preordered? I will try and be a pretty active participant in the discussion and answer questions and concerns when I can. With that said, I also want this to be a great place where other fans can talk and share their thoughts!
See below for some of the most helpful links and let’s get started.
Thanks so much,
Tim, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTTimCS
Employee
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357 Messages
7 years ago
Hello Community,
We have had a lot of great questions regarding the iPhone trade in promotion.
You can now get all the details here!
Tim, AT&T Community Specialist
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Mcnally11
Contributor
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1 Message
7 years ago
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DB3324332
Contributor
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1 Message
7 years ago
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ATTTimCS
Employee
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357 Messages
7 years ago
Hi @Mcnally11
Yes, if you cancel or return your device you would get your money back.
Tim, AT&T Community Specialist
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ATTTimCS
Employee
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357 Messages
7 years ago
Hi @DB3324332
First and most importantly, thank you so much for being a longtime customer. In this day and age it's so easy to switch between carriers, so loyalty goes a long way. As far as any potential discounts or assistance with promos, I would probably recommend sending us a private message @ATTMobilityCare. You can include your name, contact number, wireless number, and a good time to call you. Also include your request or any other pertinant details. We can do an analyses of your account to see if there is anything we can do.
Thanks so much!
Tim, AT&T Community Specialist
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PamsMakingMemor
Contributor
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1 Message
7 years ago
Can the ATT Mobile Transfer App be used with the new iphone 7?
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CSMZ714
Teacher
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14 Messages
7 years ago
This is probably the most asked question. I've been with AT&T for over 13 years now probably another 20 years throughout my career move where is was available. Here's my issue, I've been using apples iPhone since he 3GS mostly used Apple Store after the iPhone were sold and used with other carriers. Last Friday, like a lot of folks did, I woke up at 3 am, like I normally do for apple launches. Instead of using Apple Store like I've done years after year, I tried something different, I used AT&T on line to order. I had secured 2 black iPhones 7 plus by est 03:30 and got a visual conformation that they'd be delivered on the 16th. At around 1230 that day I receive to confirmations with shipping dates of 23-30 sep. what happen to my order between 0330 and 1230. They've had a status of preparing to ship since the 10th. Ive Calle and a CS rep told me the were in a warehouse getting prepared. Can someone from AT&T hierarchy answer my question? This is the First time since the 3GS I'm not getting the iPhone on the launch day? WHY? Dan, from vine grove ky.
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Papolytic
Teacher
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34 Messages
7 years ago
I tried IOS 10.0.1 for the last 5 days and reverted to 9.3.5 yesterday. IOS 10 has a few problems (if not on the iPhone 7) that are , for me, showstoppers. The main things are 1) It takes an extra GB of space. I have an iPad mini 4 with 16G and don't have an extra GB of space without deleting something I want to use. and 2) IOS 10 uses almost double the amount of battery (or increases battery drain two-fold) at least on non-iPhone7 devices.
I've read the same complaints from 100's of other users, so it's not just my device, or not just me, and I'm sure plenty of people would say "It uses less battery and blah blah". That's my experience.
All resolved in 9.3.5.
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CSMZ714
Teacher
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14 Messages
7 years ago
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ATTTimCS
Employee
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357 Messages
7 years ago
@PamsMakingMemor
It looks like the iPhone 7 (iOS 10) hasn't been added to the supported devices for the app as of yet. However, I did confirm with our internal support team that it is in fact supported. We are working on updating the website as we speak, but you can use the app
Thanks
Tim, AT&T Community Specialist
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