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Contributor

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1 Message

Tue, Jan 24, 2017 5:17 PM

iphone 7 Activiation not working - "The configuration for you iPhone could not be downloaded."

I just recieved my iphone 7 as an upgrade.  I went on your site and activited it which works just fine (showed signal and my prior phone no longer is active).  HOWEVER, right after I get through the "choose a Wi-Fi network" and it shows that I am connected (little icon at top of screen) the next button tries to retrieve the configuration and then gives me the following message:

 

"The configuration for your iPhone could not be downloaded.  The configuration is not available".  I now can not use my old phone or my new one.  Please help with resolving this error.

 

Thanks,

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Brand User
ATTHelp

Administrator

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111.8K Messages

3 years ago

Hello @RossH262!

 

I did some research to find out the cause of this problem, and I found an answer. It appears you are seeing this message due to not being able to establish a connection to the Apple Activation servers. This could be due to your iPhone using the Wi-Fi network, instead of your LTE signal. Please try disconnecting from your Wi-Fi on the same screen where you originally had it connected. By doing this, the phone can attempt to finish the activation using your AT&T service.

 

Another good step to try is force restarting your iPhone 7, so the activation attempt can begin all over. Please press and hold both the Power and Volume Down buttons for at least ten seconds, until you see the Apple logo. Sometimes this can help.

 

If none of these instructions are able to get the device activated, please send us a PM to @ATTMobilityCare with your name, phone number of the line having the issue, and the IMEI of the phone (you can find it on the outside of the box the device came in). It could be a programming error on our end and we can communicate with you this way in order to get it fixed!

 

Looking forward to hearing from you, and I hope my instructions get this issue resolved!

 

Rafael, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

Rafael, how do I disconnect from WiFi from the Choose a Wi-Fi network screen?  It automatically connnects to the network I originally connected too.  Also, it says I have No Service, so I can't use the LTE.  If I try to click next when the WiFi network is checked, then I get a box that says "Continue without Wi-Fi? You need a network connection to set up iCoud and other services."  If I click continue, then if goes to the next screen and gives me the same error.  If I click use WiFi I stay on the choose network screen.  Any suggestions?

Brand User
ATTHelp

Administrator

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111.8K Messages

3 years ago

Greetings @todeschini!

 

Hmm, by your description of the situation the problem seems to be with the activation itself, but on our end. The fact you don’t have service outside of Wi-Fi confirms your SIM card is most likely not activated.

 

The quickest way to confirm whether your SIM activated properly, would be by going to one of our AT&T Corporate stores. They can check if the card needs to be replaced (which is a free service) or if the activation needs to be completed on our end. It would only take a few minutes to do so; afterwards you can go back to enjoying your AT&T services!

 

Thank you for reaching out on our Community Forums, and I hope this answer helps you get a quick resolution to this issue!

 

Rafael, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I had this similar error message in a corporate environment. Turned out the mobile team needed to turn off the Remote management utility for this person which allows it to download and install airwatch agent on the iphone. When it was turned off, instead we would get prompted for the person's Apple ID: Then taken in the long setup of all the features of the iphone. Skipped most. I ran into more issues afterwards, but they were related to the profile from airwatch being applied to the user's phone. Had to have that switched. 

New Member

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1 Message

This device is corporate-owned and it's have installed MDM profile on it. To solve this problem you need to contact administrator of corporation or you can remove MDM profile use iActivate Software.

(edited)

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